Payment Terms

If you instruct us to make arrangements on your behalf or provide services to you, you are personally legally responsible for paying the funeral expenses.

We will ensure our pricing structure is as transparent and informative as possible. We will provide a written financial estimate of the funeral expenses at the time of booking our services.

You will be asked to sign to agree to this.

Payment in Full

The Standardised Attended Funeral, Standardised Unattended Funeral, Direct Committal, Simple Funeral and non-full arrangement services (Such as D.I.Y.) all require payment in full at the time of booking the funeral.

Deposit (Traditional Funeral)

Unless the funeral has been pre-paid, we will request a deposit to be paid, no later than 48hrs in advance of the funeral date. Failure to pay the requested deposit will result in the funeral being cancelled or some elements not being provided.

The deposit will be calculated for you. This will usually be the total of the disbursements (The monies to be paid by us on your behalf or 50% of the total cost (Whichever is greater).

When a D.W.P. application for help with funeral expenses is being made, the deposit will be the difference between any anticipated grant and the total funeral cost.

Final Account (Traditional Funeral)

The final account will be issued approximately 10 days after the funeral date. Unless we agree in writing, in advance of the funeral date, the invoice is due for payment within 30 days of the invoice date. Payments should be made in British Pounds by credit or debit card, BACS, Cheque or Cash.

If we have to write to remind you of an outstanding invoice, we will charge you £10 per letter posted.

If you do not pay in full by the due date we may charge interest on the overdue amount at the rate of 4% per month above the base rate of HSBC bank. Interest will accrue on a daily basis; compounded on the first day of each month until the date of payment.

If we are required to take enforcement action to recover an outstanding debt, we will seek to recover the cost of taking such action.

Help With Funeral Costs

You may be eligible for help towards the funeral costs from the Department of Work and Pensions (D.W.P.) if you are in receipt of qualifying benefits Get help with funeral costs (Funeral Expenses Payment) - GOV.UK (www.gov.uk). You should inform us of your intention to apply for assistance as soon as possible so that we can help and advise you regarding this. We reserve the right to discuss your eligibility for any assistance to help calculate your deposit.

Paying by Instalments

We are not licenced to be able to offer credit. Payment can be made by multiple instalments but must be by the due date.