If the death occurs during the working week and was expected, you will need to contact the doctor’s surgery and inform the deceased’s G.P., they will usually attend the deceased within a few hours to verify that the death has happened. If the death occurs outside of the G.P.’s normal working hours, then your call will be re-directed to the doctors out of hours service who will arrange for an on-call doctor or a specially trained Marie Curie nurse to call out and verify.

We would request that you contact us at your earliest convenience once the doctor or verifying nurses have attended to verify the death. If required, we are available to attend the place of death 24 hours a day, 365 days of the year, to transfer your loved one to our care.

Once you have confirmed you are ready for us to attend, we are usually able to be with you within an hour of your call. You will be attended by two experienced members of our own uniformed team, using one of our closed Mercedes transfer vehicles, equipped with the safest modern and dignified equipment available. We will ensure that this service is conducted with the utmost reverence and as discreetly as possible.

You should check with the deceased’s doctors surgery when the Medical Certificate of Cause of Death (MCCD) will be issued. This certificate will need to be transferred from the issuing doctor to the registrar’s office for the district in which the death occurred.

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